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CA State Library Program
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Concurrent Program

A Model for Creating and Sustaining Space to Nurture Spanish Speaking Staff

Saturday, June 3, 2023
11:00 AM – 11:45 AM PT
Location: A9
To foster a welcoming and inclusive environment to Spanish-speaking community, FCPL bilingual staff in varied job positions meet biweekly to collaborate and share our Spanish language skills to improve the library’s marketing, signage, customer service, and strategies for reaching new users by removing language barriers. The SNACK team (Spanish Network Agents for Care & Kindness) chose their name after learning that there are over 52 ways to say “snack” in Spanish, stressing the importance of careful translation and interpretation and the nuances of choosing the right words for the right situations. Because we meet virtually, we’ve been able to create not only an inclusive space where staff can join us from anywhere across our 6,000 square mile county system, but also a platform that preserves our work to save time and energy for future members and efforts and encourages collaboration to minimize error and improve quality.