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CA State Library Program
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Concurrent Program

Community Service and Rules of Conduct: Developing Policies and Procedures That Support Staff

Friday, June 2, 2023
10:00 AM – 10:45 AM PT
Location: A10
Recent research explores the impact of the incivility of library patrons and the high emotional labor that library workers perform on behalf of patrons on library workers. This program will explore how public library administrators, managers, and supervisors can craft rules of conduct and train staff to create a supportive environment to provide excellent community service while maintaining boundaries that support staff well-being.