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Concurrent Program

Re-Inventing the Library from the Outside-In: A Comprehensive Building Renovation Prompts a Comprehensive Re-Imagining of the Downey City Library Service Model

Friday, June 2, 2023
2:00 PM – 2:45 PM PT
Location: A8
From 2019 to 2021 the Downey City Library closed for a complete, gut-renovation of the library building. Staff quickly realized that the physical renovation gave them the opportunity to re-think the standard library service model as well as how staff work internally as a team. As staff re-imagined the library with a mobile service model using hand-held devices (no reference desks!) and staff work groups comprised of librarians, paraprofessionals and entry-level staff, a completely new library reopened to the public in 2021. Come learn more about this process.